SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220528-3699B-2147355949. Severity: No Incident, No Injury. Product: Microsoft Surface Pro 4; 128 GB, 8 GB RAM, Intel C 1724 FCC ID: C3K1724 IC:3018A-1724 (Microsoft Surface Pro 4 Computer). Incident: The screen of my Microsoft Surface Pro 4 tablet is bulging with batteries showing, gets hot when you use it and the screen is is discolored in the lower left hand corner. I contacted Microsoft and was tolde " We have received feedback from our Microsoft Surface Extended Team stating that there are a number of possible reasons that a lithium-ion battery can swell. The most common cause is an overcharge of the battery, which causes a chemical reaction between the electrodes and the electrolyte, resulting in the release of heat and gases that expand inside the battery, causing the casing to swell or even to split open. We recommend that customers not continue to use a device with an expanded battery, except where the Surface operates only on battery power and for the purposes of data transfer. Surface devices with expanded batteries should not be connected to AC power as it could possibly lead to rupture. Please contact your local municipality for guidelines on how to dispose of your device responsibly as the guidelines may vary depending on where you live." This product is still being used and sold on various sites online such as [REDACTED], [REDACTED], etc. . Apparently it could potentially cause a fire or injury if the batteries and screen rupture. Consumers were not notified of the potential problem. I registered my product with Mirosoft when I purchased it, but was NEVER notified of the problem and possible exchange. Now they tell me it it beyond the time to exchange the devise. Had I not [REDACTED] the topic, I would not be aware of the potential hazard. There are many c