SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20220607-1BCD0-2147355736. Severity: Injury, Seen by Medical Professional. Matched catalog product: Samsung RF263BEAESR. Incident: Bought a new Samsung refrigerator in Dec. 2014. In June 2021, water was appearing inside the refrigerator and the temperature inside wasn't maintaining at the temperature that it was set at/safe temperature, resulting in spoiled food. I paid Samsung $423 to have it fixed, which lasted only 5 months as again in Nov 2021 the same issues happened. Samsung sent a company to repair again, this time at no charge to me because I escalated up to senior level staff through numerous phone calls. In May 2022, the same issues started happening again, and I became aware of a [REDACTED] group dedicated to helping consumers with Samsung refrigerators. Apparently the issues with my refrigerator are known fatal defects that Samsung refuses to acknowledge despite numerous complaints with the NJ BBB and other agencies as well as a petition to recall Samsung French door refrigerators. It is a health hazard for water to leak inside of the refrigerator, not to mention the effects of the temperature inside being well above 40� F. I have been inconvenienced, have incurred great food expense, and risk to my health by not having a properly functioning refrigerator over the past 12 months, and will be requesting a refund from Samsung. Refrigerators should last more than 7 years.