SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20220608-10BFF-2147355730. Severity: No Incident, No Injury. Product: Surface Pro Pro 4 (Microsoft Surface Pro 4 256 GB). Incident: Microsoft Surface Pro 4�s (2-in-1 tablet) battery expanded, resulting in a bulge that pushes the screen out. I have experienced severe screen flickering issues just over 3 years after purchasing this brand new device from the Microsoft store (bought December 2016). Then, a free months after screen flickering issues, the tablet/laptop does not operate at all unless it is plugged in to a charging cable. I reached out to Microsoft, went into the store, and they told me that it is out of warranty. They did not inform me that there was a supposedly extended warranty for this defective device. I was only at most 2 months out of warranty!!! The only option they offered was that I pay $500 to receive a REFURBISHED device of the same model. No thanks. I continued using the product as I did not have a budget to buy another $1K+ device (bought an [REDACTED] for ~$500 at [REDACTED] for basic computer use). Now that my SP4�s screen is bulging out due to the expanded battery, I am afraid to charge it to restore the tablet back to manufacturer�s setting (since the product does not turn on without being plugged in). TERRIBLE!