SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20220612-CCE36-2147355645. Severity: Incident, No Injury. Product: Ikea 365+ Ikea 365+ glasses - 15 oz - 602.797.11 (Ikea 365+ glasses (set of 6 - 15ox) - product number 602.797.11 drinking glasses/kitchenware - 15 oz, clear no decoration (see photos for remaining glasses) link to product description online: https://www.ikea.com/us/en/p/ikea-365-glass-clear-glass-60279711/). Incident: Product info: IKEA 356+ glasses (15 oz, item number 602.797.11) I bought the glass set in April 2022 from the Ikea store in Centennial, Colorado. In June 2022, two of the glasses exploded on different days. - The first time it happened the glass was filled with tap water and sitting on a desk untouched for approximately 15 minutes. I was sitting next to it working and it was totally spontaneous. There had been no cracks in the glass. - The second glass exploded on June 12, 2022 and was sitting upside down in a drying rack approximately probably an hour after being washed when it exploded, but that is a guess because no one was home. Fortunately there were no injuries during each incident. I will keep the remaining four in the box in case a chance for investigation of the remaining product is possible. I have already disposed of the broken glasses but do have photos of them. This is a link to the product on the Ikea website - if you look at reviews and sort by lowest-rated, you will not that this is NOT the first time this has happened, in fact there are a lot of reviews stating that the product exploded. [REDACTED] I left a negative review and also contacted the Ikea via online chat. I have a transcript of the conversation with the company representative which just said basically "sorry" and that they'll forward to their concern team, but when I repeatedly asked for follow up, I was denied.