SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220615-06227-3774073. Severity: Incident, No Injury. Product: LG LDT7808SS (Under the counter dishwasher). Incident: 6/14/2022: The dishwasher began to emit smoke and a burning odor, while it was in use. It had been in operation for approximately 1 hour. The consumer�s husband opened the door and hit the power button to stop it. None of the dishes were damaged, but there was a burning, hot, electrical odor and smoke emitted from the right side of the unit. 6/15/2022: The consumer called the firm�s corporate office today, but could not get a live person. She left a voice message. She also called the firm�s customer service number, but was not able to speak with a live representative. The consumer checked the Internet and saw numerous reports on-line, related to this firm�s dishwasher and some of the sites, indicated that people�s homes had burned down. Based on this information, the consumer does not want the product in her home and intends to have it replaced. Lastly, she found that there was a dishwasher class action suit with this manufacturer�s model, and she is considering joining that suit. The class action lawsuit pertains to control panel shutting off. Our dishwasher incident is not within guidelines of that class action lawsuit. Report Update: 6/28/22 � Have left msg for Kevin�s Appliance Repair [REDACTED] to schedule appointment for technician to come inspect our dishwasher to see why it was smoking w/ hot electrical smell. Checking to see if our motor malfunctioned. Kevin�s Appliance Repair was given to us as a recommended service provided in our area (by LG.) (From the LG Repair Liaison Team) Awaiting to hear back from LG service center to schedule appt. 6/29/22 � Received call