SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20220615-0E06E-2147355588. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Peloton Bike Plus (Peloton Bike Plus). Incident: A peloton bike plus model was delivered to my home on March 24 and less than five minutes into my first ride on the morning of March 25, 2022, the right pedal suddenly came off the arm causing me to fall off the bike and hit my knee. I was able to catch myself midfall, but I could have easily hit my head or suffered a more serious injury. The pedal was still attached to my shoe and there were small metal shards on the ground from where the metal screw that is supposed to attach the pedal to the arm stripped. After recovering from the shock of the fall, I attempted to screw the pedal back onto the arm, but the metal was stripped. The left pedal was still attached to the arm, but barely screwed in and when I attempted to tighten it, it would not screw in. I am not an expert, but it seemed as if the wrong pedal or hardware was used. I was shocked that Peloton conducted no inspection or quality control review of its product before delivery. I am thankful that I did not suffer a more serious injury. To have a pedal come off a brand-new bike when going at a fast pace is extremely dangerous and I hope this does not happen to anyone else. I called Peloton immediately after my injury on the bike on March 25. I spoke to [REDACTED] and was shocked that he brushed off my injury and my request to report the product defect. I requested to speak with someone regarding my safety concern with the product and he said there was no one else I could speak to. He said a new pedal and arm would be shipped to my home and then I would be contacted to set up a service appointment. I followed up with