SaferProducts incident

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20220618-29FFA-2147355523. Severity: Incident, No Injury. Matched catalog product: Whirlpool WRFF3736SZ French door refrigerator. Source model text: W10838379. Incident: Whirpool Refrigerator (French Door with Ice maker) Black Stainless steel. purchased on 8/27/21 it was delivered on 9/7/2021. Ice maker did not work . My husband called tri supply the retailer, and whirlpool. They sent appliance express out for repair, after coming out a couple times it was determined that the mechinism in the door was faulty and the repairman said we needed a new door and it would take 7 -10 days to get it and then they would replace it. He clipped some wires at the top of the door as he said he couldn't rethread them in the door when the replacement arrives. Today is June 18, 2022 and I still do not have a new door or icemaker and the temperature in the refrigerator is not at 37 degrees. I bought a ref themo and it was 50 degrees. I called appliance express and told them the problem and that Ive been throwing food out due to spoilage. They sent a repairman out and he said he would order parts and set a time to come back out on 5/30 to do repair and they never showed up. So I called appliance express and spoke to [REDACTED], [REDACTED] called back said the parts would not help and the Whirlpool refrigerator was probably going out. I called whirlpool again and they did not have all the information from the repair shop appliance express. I sent whirlpool and appliance express and the FTC a letter with documentation that I was ready for Whirlpool to send a replacement or a check for $ $3301.61 The amount I paid for it. I have thrown lots of food away. Bought ice