Product
Whirlpool WFE320M0JS
Category
Kitchen Appliance
Report number
20220707-0AA08-2147355174
Ownership age
About 1 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20220707-0AA08-2147355174. Severity: No Incident, No Injury. Product: Whirlpool WFE320M0JS (Whirlpool black 30 inch freestanding flat top range model number WFE320M0JS). Incident: I bought a new Whirlpool range (WFE320M0JS) about a month or so ago. I was using the oven and preheating it when there was a loud pop and my oven went dead. It had tripped the breaker. I went to turn the breaker on again and set a new, higher temperature for the oven which it reached within seconds. The range was almost searing hot to the touch near the sides and started smoking from an unknown area so I turned the breaker off again. I had only used the oven once before this point so it wasn't from any food in the oven and the previous time I used it there had been no smoke. I contacted a repair technician through Whirpool's website who told me that a control board failed and the heating element was stuck on and heating continuously and it would have been about 30 minutes before it basically melted the oven. It probably would have started a fire if that happened as well. I have barely used this device.
Official report number: 20220707-0AA08-2147355174. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.