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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

CyberPower CP1000PFCLCD

Category

Electronics

Report number

20220713-7652D-2147355030

Ownership age

About 40 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220713-7652D-2147355030. Severity: Incident, No Injury. Product: CyberPower CP1000PFCLCD (CyberPower CP1000PFCLCD PFC Sinewave UPS Series. It is black and the dimensions are 3.9 x 9.7 x 10.2 (in).). Incident: I had a CyberPower CP1000PFCLCD. It displayed an overload error so I called the company and they recommended replacing the battery. A few weeks later I replaced the battery and turned the unit back on. After a few minutes the unit started making odd noises and switching to battery power. I called the company and they stated that it was normal operation. About 20 minutes later smoke started coming from the unit. I quickly took it outside and turned it off. I called the company again and they stated that some part inside was probably to blame. Report Update: The incident could have resulted in property damage due to the smoke being emitted by the item. Additionally, a fire could have been started within the home. Bodily damage could have occurred through burns or smoke inhalation. The smoke coming from the device had a distinct plastic and chemical smell.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220713-7652D-2147355030. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.