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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model # RF28HMEDBSR

Category

Kitchen Appliance

Report number

20220716-0729F-2147354960

Ownership age

About 56 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20220716-0729F-2147354960. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: Rf28hmedbsr. Incident: Samsung refrigerator RF28HMEDBSR/aa stopped cooling the freezer Called extended warranty company from hime improvement store regarding our purchased in 2017 . A ticket was started on thursday, i called friday morning and no service ticket was generated. So the company called the "approved" technicians who refused to come service the fridge because they couldn't get parts, even if the could fix it! I called each service location which are over 2 hrs away. I called samsung and they started another ticket for Monday abd said it would escalate to a higher level. Samsung had no compassion! My dads a diabetic , insulin dependent and currently under hospice care, were told to wait ! I have medication that needs to refrigersted, friends and family saying goodbye, and i have no ice , cold beverages or place to keep food safe!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220716-0729F-2147354960. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.