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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

NordicTrack x32i

Category

Fitness Equipment

Report number

20220724-A9E18-2147354811

Ownership age

About 8 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20220724-A9E18-2147354811. Matched catalog product: NordicTrack x32i. Source model text: X32i, Model No. NTL39221.3. Incident: This is the second NordicTrack X32i I have owned in the past 1 1/2 years (a replacement unit for the first X32i unit whose metal base frame snapped in half; see Consumer Product Safety Commission Report [REDACTED]). This new replacement unit is only about seven months old, and in the last month experienced severe malfunctions before its base metal frame cracked in the same spots as well: prior to the frame cracking, the treadmill literally stopped while I was running, and the treadmill declined to its lowest possible state randomly without user input.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220724-A9E18-2147354811. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.