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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Dell XPS 15 9570

Category

Electronics

Report number

20220727-18CC2-2147354750

Ownership age

About 43 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220727-18CC2-2147354750. Severity: Incident, No Injury. Product: DELL XPS 15 9570 (Dell XPS 15 9570 laptop computer. 64 bit operating system, Windows 10 Pro. Service Tag 4W9D7S2. Express service code 10657780130. Touch screen size 15.6 inches. Weight approximately 5 pounds. Height when clamshell cover closed = .67inches. width = 14 inches, depth = 9.25 inches. Aluminum/Plastic case. Battery capacity 97.0 Wh, Lithium-Ion, 6 cells, 11.4vdc, made in China, assembled in China, part # 6GTPY. Laptop computer used to access various business office software and provide presentations.). Incident: What happened that made you want to report? Dell XPS 15 9570 laptop touchpad popping up physically, did not function correctly. Contacted Dell tech support and tech stated cause is more than likely due to lithium-ion battery swelling. In this swollen state the battery can rupture causing a fire. There are numerous reports found on the internet of fires caused by this and similar model laptop battery swelling issues. There are reports on the saferproducts site with similar details. [REDACTED][REDACTED][REDACTED] I disassembled the laptop and removed the battery. It is swollen, photo attached to this report. Once battery was removed, touchpad returned to correct physical position and was functioning correctly. Photos attached to this report. Laptop operating on AC power pak only. No battery. What type of product(s) were being used? Dell Laptop XPS 15 9570. Purchased brand new online from Dell in Dec 2018. Who was using the product(s)? I was using the laptop and experienced issues with the touchpad. It was not responding correctly to touch. Also it was popping out of its physical space, rising above keyboard. How were the product(s) being used? Using laptop to run applications needed for work. Also traveling for business carrying laptop onboard airplanes and various modes of transportation. Were there any injuries that happened or may have h

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220727-18CC2-2147354750. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.