SaferProducts incident

Failure type

Refrigerators (276)

Incident narrative

SaferProducts.gov consumer incident report 20220802-3A9E3-2147354647. Severity: Incident, No Injury. Matched catalog product: Samsung RF28HMEDBSR. Incident: I purchased a Samsung Refrigerator Model RF28HMEDBSR in 2014. After one year I started having problems with the ice maker freezing up. Subsequently the refrigerator would stop cooling and I had several instances where food spoiled. I learned through researching the topic on support groups and class action lawsuits that an engineering defect was causing ice to build on the cooling coil and block the circulation fan causing temperatures to rise to unsafe levels leading to food spoilage. Samsung made it very difficult to obtain a courtesy service and only offered the service after numerous phone calls. When the issue reappeared following the service being performed Samsung offered a refund that was later refused to offer and refused to offer any courtesy service calls. The representative claimed that any refund would require more diagnostics from a certified repair technician, however, Samsung refused to provide the service and insisted that I would have to pay the cost of service out of pocket.