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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Maytag MVWC465HW3

Category

Kitchen Appliance

Report number

20220803-5975D-3843696

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20220803-5975D-3843696. Severity: Injury, Level of care not known. Product: Maytag MVWC465HW3 (top load washing machine). Incident: (07/27/2022) The consumer stated that she was using the washer. As she walked by the laundry room later, she notice sparks were coming out of the lid of the product. The consumer contacted the firm and was instructed to turn the product off at the circuit breaker. The consumer did not know how to perform this task, so she asked a neighbor to help her move the washing machine from the wall so that she could unplug it. As they were moving the washing machine, her neighbor got a minor electrical shock when she touched the control panel. The neighbor was not injured. After the washing machine was move, the consumer stated that she notice burn marks on the side of the product. The consumer contacted the firm who is dispatching a service technician out on 8/4.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220803-5975D-3843696. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.