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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF4287HARS

Category

Kitchen Appliance

Report number

20220804-22272-2147354597

Ownership age

About 109 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20220804-22272-2147354597. Severity: Incident, No Injury. Matched catalog product: Samsung RF4287HARS. Incident: Samsung refrigerator model RF4278har has problem with both the freezer and the refrigerator section. Samsung has advised me that it has 10 year digital compressor warranty. I was forced to hire another services man after Samsung�s authorized services center failed to contact me. Turn around is 48 hrs according to Samsung. I waited 96 hours. The service man has diagnosed the fridge has having a bad inverter board and possible main board.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220804-22272-2147354597. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.