SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220828-F8F9C-2147354170. Severity: Injury, Seen by Medical Professional. Product: GE Cafe CHS950P4M2W2 (Caf� 30" Slide-In Front Control Induction and Convection Double Oven Range, Color: White/Bronze Matte, CHS950P4M2W2). Incident: I purchased a GE Cafe Double Slide-in Induction Range (White Matte), CHS950P4M2W2 in late August 2021/Early Sept 2021. The incidents began in September 2021 when I first notified GE Appliances and continues to this present day; it's ongoing. From the very date of purchase, the Induction oven has malfunction and operated very unsafely. Specifically, the large stove top burner continues to hazard malfunction and does not operate at all with inductions pans. It, since my purchase, will not operate for certain induction pans and will randomly turn on for other pans or items. This happens even when the knob is in the off position which is very dangerous and could cause a fire. FIRE: There have been several occasions where the stove top burners will began to smoke and began burning producing a dark brown or black burn substance. Many times when the oven knobs are in the position, the stove top burners will come on / activate unbeknown to me. In these instances, I, usually, smell something burning; only to see the GE Cafe Induction stove burner eye open. The inside oven does NOT bake properly. ALL CAKES FAIL TO RISE. Finally and most importantly, I believe GE Cafe Induction Double Oven's electromagnetic fields interferes with my medical devices and cardiac health. I notice that my heart rate accelerates when cooking for extended periods of times. I reported my concerns to GE Appliances, [REDACTED], by email date September 2021. The company was none responsive having someone from GE to call and only say, "We have no report of that." At the time of MY PURCHASE, GE Cafe /Haier did no