SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220829-23154-2147354142. Severity: Incident, No Injury. Product: LG LRE4215ST (LG electric range with ceramic cook top. Stainless steel). Incident: The stove top burner knobs on our LG range can be easily turned on by inadvertently bumping them when working in front of the stove. This has caused several near-fires (smoldering items on the cook top) Yesterday, a wet cleaning rag was on a burner to try to loosen built up residue on that burner. The next thing I know, my wife is yelling for me as the rag caught fire. She had inadvertently bumped the knob when putting something in the microwave and it ignited. I extinguished the flame and turned off the burner. The knobs are supposed to be pushed in to turn them on but that seems to happen too easily. We had this happen a few times the first year we had the stove but once we became aware of the problem, we tried to be very careful but they turn on much too easily. Yesterday was the first time we actually ended up with open flames. I reported the issue to LG shortly after the stove was delivered but got no help. Today I called and insisted on a report being filed. Their advice is to not use the stove for now. I'm to the point where I want to just get a new stove but I can not in good conscience offer my stove to someone else knowing what I do.