SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20220903-0D48F-2147354040. Severity: Injury, Level of care not known. Product: Hewlett-Packard Z4Z37UA (HP SPECTRE X360 CONVERTIBLE PC 15-BL075NR This is a HP Spectre x360 laptop 2017). Incident: I have a HP SPECTRE X360 CONVERTIBLE PC 15-BL075NR laptop that I use regularly. My laptop is built to handle processes they may take up more ram and cpu. I was playing a game of [REDACTED] when my laptop starting to get heated. This is a usual thing, but lately it has become to levels of heat where I can't use my laptop for an extended period on my lap. I decided to use my desk more to help air flow and to hopefully cool it down. Even with this I could hear my fan blowing hard and feel my laptop getting to high heat levels I would continually pause close my laptop . Twice yesterday my laptop had got to heated levels very fast without big programs running and my laptop shut off. I grabbed my laptop and it burnt my palm where it's still stingy hours later typing this message. My laptop shutdown I'm guessing due to heating levels and now I'm worried to use it again. I will update this after I feel comfortable using it again. Report updated: I wanted to update my report of the product. I put no one is hurt or injured, but in my original summary I described that I was burned after I picked up my computer once it overheated. I assumed because I didn�t go to the doctor for it I couldn�t include it. It was a minor burn that I put [REDACTED] on it and cleaned with soap and water afterwards. I think the potential for injury could have been greater. My laptop continues to overheat to what I believe are irregular levels while using games.