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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung ne58k9500sg

Category

Kitchen Appliance

Report number

20220907-15D31-2147353987

Ownership age

About 34 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20220907-15D31-2147353987. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung ne58k9500sg. Source model text: NE58K9500SG/AA. Incident: Samsung slide in range model # NE58K9500SG/AA glass stovetop has cracked and been replaced twice. Both times the stovetop was not being used and nothing touching it. The last time the Samsung tech said it was physical damage and not a defect which was totally false. Samsung replaced the top the first time but refused to replace it a second time. My wife was wiping down the top with a sponge and received an electric shock when water fell into the stove through a crack. We are continuing to use the stove because we cannot afford a replacement at this time.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220907-15D31-2147353987. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.