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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Bertazzoni mast30soex vr.00

Category

Kitchen Appliance

Report number

20220916-8538D-2147353830

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220916-8538D-2147353830. Severity: Incident, No Injury. Product: Bertazzoni mast30soex vr.00 (Bertazzoni 30" Speed Oven Stainless- Master Series (microwave and oven in one). Model: mast30soex; Serial Number: 41 2021 161905 0049; 240V, 2ph, 60Hz, 3850W Tip./ Typ.:WBT32CF4). Incident: This is a brand new Bertazzoni 240v Speed oven. Microwave operated with the door open. Microwave eventually stopped heating. Repair guy came out and didn't find anything wrong with the door switches. While testing under power, there was a massive flash. A sealed wire had a short and blew out of the side of the insulated casing and arc'd to the sheet metal frame. It would have electrocuted/ killed someone if not by total luck. The flash was so powerful and loud that it set off my home alarm's "glass break" and lit up the room burning a hole clean through the sheet metal. Definite exposure to Microwave energy, Definite risk/ likelihood of electrocution, Definite risk of fire. Company was notified of issue and did not acknowledge or respond. Unit was not repaired or replaced. Power is now off at the breaker. I'm requesting a product recall due to faulty wiring/ design and the likelihood of electrocution and/or death of anyone using or repairing the product.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220916-8538D-2147353830. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.