SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20220922-9A1B7-2147353704. Severity: Incident, No Injury. Matched catalog product: Samsung Samsung NE589500SS. Source model text: Samsung side by side. Incident: I purchased a Samsung side by side refrigerator from day one my refrigerator different times of the day sweats and temperature rise's as high as 60 degrees'. Milk, cream spoils it is so bad butter melts, I have set it to Samsungs manual setting. Two different service company have set it and still having trouble. Both companies said that Samsung has had many complaints for this same reason this is dangerous, I've had service twice each time they charge $150.00 just to come out. I have hundreds twice a new gasket, coil cleaned , compressor checked and still sweating and temperature problems. When purchasing I bought refrigerator, dishwasher and stove all to match. Service men both told me to replace it with a different manufacture. I paid $1400 for it and have $750.00 for repairs and today nothing has changed. No refrigerator should go from 36 degrees to 60 degrees and everything soaking wet inside.