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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Elite 796.8107

Category

Kitchen Appliance

Report number

20221007-4444F-3927133

Ownership age

About 82 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221007-4444F-3927133. Severity: Incident, No Injury. Product: Kenmore Elite 796.8107 (washing machine). Incident: (09/26/2022) The consumer was washing a load of clothes. Midway into the wash cycle, there was a error message. The consumer and her daughter started troubleshooting per instructions in the manual. They unplugged the unit. After 10 minutes, they plugged it back in to restart the machine. The machine's lights came back on but they were flickering. There was a popping sound inside of the machine, then there was smoke. The machine was unplugged again. Five minutes later as the consumer walked pass the room where the machine was located, she saw flames coming from the bottom of the unit. The consumer called 911. The fire department came out and distinguished the flames. They had to carry the unit outside because there was still something inside of the unit that was still on fire. It was determined that the fire was in the mechanism area. All of the plastic inside of the unit has melted. The consumer contacted the firm and was told that the product was out of warranty and advised the consumer to contact CPSC.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221007-4444F-3927133. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.