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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Anker 321

Category

Electronics

Report number

20221011-64FF2-2147353384

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221011-64FF2-2147353384. Severity: Incident, No Injury. Matched catalog product: Anker 321. Source model text: Model A3212. Incident: I purchased a set of Anker Soundcore Life U2 wireless headphones on March 1, 2022 from Walmart. On September 29, 2022, they caught on fire while be charged and melted the Anker provided charging cord into the headphones charging port. The "fire" was an arcing event that caused sparks and a high temperature melt of the plastic. I unplugged them from the charging block afterwards. The charging block is a standard phone charging block NOT provided by Anker as they only sold the headphones with the charging cord. The headphones did not work after this event.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221011-64FF2-2147353384. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.