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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KFED500ESS

Category

Kitchen Appliance

Report number

20221018-F8954-2147353270

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221018-F8954-2147353270. Severity: Incident, No Injury. Product: Kitchenaid KFED500ESS (Kitchenaid Double Oven Range, Model KFED500ESS, FULL SPECS: https://www.bestbuy.com/site/kitchenaid-6-7-cu-ft-self-cleaning-freestanding-double-oven-electric-convection-range-stainless-steel/6163168.p?skuId=6163168). Incident: Sept 27, 2021 - purchased a new Kitchenaid Range Model KFED500ESS from Best Buy for $1980. July 2022 - plastic part of burner knob that fits onto shaft broke; Kitchenaid replaced; Oct 18, 2022 - ANOTHER knob broke while the burner was in its hottest position. This time a metal piece of the knob remained on the shaft, making it EXTREMELY difficult to move the shaft to the off position. While trying to remove the metal part and move the control to OFF, it was necessary for my arm to be above the burner. I had moved the sleeve of my top above my elbow to prevent the clothing from catching fire. But the burner was at the highest heat making it very difficult to get into a position with a pair of pliers to remove the broken metal piece from the shaft and turn the burner off.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221018-F8954-2147353270. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.