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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Fitbit Charge 5

Category

Wearable

Report number

20221024-E652A-2147353183

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Personal Fitness/Activity Trackers (5038)

Incident narrative

SaferProducts.gov consumer incident report 20221024-E652A-2147353183. Severity: Injury, Seen by Medical Professional. Matched catalog product: Fitbit Charge 5. Incident: Two weeks after purchasing, my Fitbit charge 5 got very hot on my skin and I removed it. Later when I went to put it on, it no longer worked. I called them and went through all the troubleshooting prompts. I took it back to the store and exchanged it for a new one. A week after wearing the new one, it burned my wrist. I had to go to an urgent care to get medication to treat my burn.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221024-E652A-2147353183. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.