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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Anker Anker 623, PowerExtend USB-C 3 Capsule, A9132

Category

Electronics

Report number

20221028-98A9A-2147353083

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221028-98A9A-2147353083. Severity: Incident, No Injury. Product: Anker Anker 623, PowerExtend USB-C 3 Capsule, A9132 (Anker 623 charging station On the label: PowerExtend USB-C 3 Capsule, Model A9132 Amazon description below: Anker USB C Desktop Charging Station, 623 Capsule Power Strip with 45W USB C Charger, 3 Outlets, 15W 2 USB Ports, 6ft Power Cord, Power Delivery for Desktop Accessory, [REDACTED], Tablets, [REDACTED]). Incident: I use an Anker 623 purchased on July 13, 2022 from Amazon. (Anker USB C Desktop Charging Station, 623 Capsule Power Strip with 45W USB C Charger, 3 Outlets, 15W 2 USB Ports, 6ft Power Cord, Power Delivery for Desktop Accessory, [REDACTED], Tablets, [REDACTED]). On 10/21/22 around 10:46 AM I smelled something burning, my husband got up and walked around the house. I was in the family room. I told him it was really bad in here and called him back up. I got up and heard a loud pop and saw smoke coming out the Anker 623 device. I immediately unplugged the [REDACTED] charger (nothing was plugged into it), the Anker USB C to USB C cable and one other cable. The Anker USB C cable was plugged into my [REDACTED] over USB C at the time of the incident. My husband took the item out to the driveway for safety as it continued smoking for awhile. The other cables that were plugged in had the same smoky smell as well. If we were not home or if I was in another room this would have likely caused a lot of damage to our home, pets, etc. I used Anker all the time and reported the incident to them and sent them photos. I have the device here. Anker has asked me to send it back but i want to make sure this is investigated as a full on fire could have occurred. The damage is internal to the device as we caught it quickly thankfully. Device: Anker 623 Purchase Date: 7/13/22 Purchase Location: Amazon Items plugged into Device: Anker USB C 643 cable that was plugged into a [REDACTED], [REDACTED] charger but nothing w

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221028-98A9A-2147353083. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.