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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Weber Genesis E310 Natural Gas Barbecue Grill

Category

Kitchen Appliance

Report number

20221108-CA080-2147352842

Ownership age

About 11 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221108-CA080-2147352842. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: Weber Summit Built In LP Gas Grill S-660. Incident: There is a potential deadly issue with the plastic grill burner knobs on the Weber Summit Grill . The burner knobs operate to turn the gas on and off for each burner. 3 of the 6 knobs have cracked on our grill, so they no longer work to turn the gas on or off for the burner, they simply spin freely without turning the gas flame up or down, on or off. It becomes a deadly issue if the knob DOES work to turn the gas on, but then the knob cracks after turning it on and will not work to turn the gas off and therefore the gas could accumulate in the grill and create an explosion hurting or killing someone. This product should be made of some type of metal that will not crack like the current plastic knobs. Weber offered to send new burner knobs, but that does not solve the issue since the new ones are also made of plastic. I am very concerned someone is going to get seriously hurt or killed by a gas explosion from failing (cracked) burner knobs.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221108-CA080-2147352842. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.