Product
Samsung RF28JBEDBSR
Category
Kitchen Appliance
Report number
20221113-40F13-2147352701
Ownership age
About 69 months to failure (from purchase date when reported)
Failure type
Stopped working / malfunction
Incident narrative
SaferProducts.gov consumer incident report 20221113-40F13-2147352701. Severity: Incident, No Injury. Matched catalog product: Samsung RF28JBEDBSR. Incident: My Samsung four door refrigerator, purchased in 2017, was defective and failed prematurely. The entire contents of the refrigerator, the middle drawer, and the bottom freezer failed and all the food spoiled. Even before it failed the ice maker constantly froze up and had to be manually defrosted every 3 days. When I called Samsung, they said the refrigerator was 5 years and 7 months old so there was no warranty. The refrigerator had two compressors, one for the refrigerator section and one for the freezer section and both compressors failed. We decided not to throw good money after bad and scrapped the Samsung refrigerator and purchased a new Frigidaire refrigerator. We will never purchase another Samsung appliance. They are just dangerous junk!
Official report number: 20221113-40F13-2147352701. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.