SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221130-41244-2147352311. Severity: Injury, Seen by Medical Professional. Product: GE Cafe /GE Appliances CHS950P4M2W2 (GE Cafe Double Slide-in Induction Range (White Matte), CHS950P4M2W2 in). Incident: SECOND FIRE DAMAGE PLEASE TAKE ACTION TO PROTECT ME This is my 2nd or 3rd Complaint reporting General Electrics (GE) Cafe Faulty and unsafe Double Slide-in Induction Range (White Matte), CHS950P4M2W2. Specifically, on or about November 26, 2022, I noticed some brown smudges appearing to be fire or smoke like smudges. Later in the day, the oven stop working. There appeared to be some electrical fire flicker and the oven has not come back on since then. The oven has been damage by the GE Cafe's faulty product to which I complained about in August of 2022. The top stove eyes do not work. The ovens do not work. The light does not come on . In other words, the oven is completely dead. I reported unsafe fire hazard to CPSC and GE Appliances just two months ago (August 28, 2022, Report # [REDACTED]). I do not believe my complaint of fire hazard was taken seriously. I was not contacted and the oven was not inspected or replaced. Now, I do not have a working oven. My GE Cafe Induction oven has smoke/ fire smudges. And now, the oven is completely dead. This could have been avoided if the faulty oven would have been replaaced when I previously reported it. Again, I am an older (58) person with a disability (Congenital Heart Disease, Cardiac Aneurysm and Diabetes) my health is being adversely impacted. I believe I am being ignored based on my age and disabilities. I would like GE Appliances to replace the induction oven with a GE Cafe White Matte Electric Oven.