SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221130-BA707-2147352309. Severity: Injury, First Aid Received by Non-Medical Professional. Product: KitchenAid KFDC506JSS (The product is a KitchenAid Smart Commercial-Style Dual Fuel Series 6 burner 36� Gas Range SAID number 4C7TWFG9FD, FCC ID A5UWCHAM01; MAC ID 88:E7:12:2D:05:06; IC 10248A-WCHAM01). Incident: We lost our home in the Easter tornados of 2020. We had only been in that new construction since December of 2017. We started this new construction 4/15/2021. Due to the Covid situation, we began ordering supplies early on from previous construction because of the supply and demand problems. All purchases needed a minimum of three to six months prior to any delivery estimate, and were given an estimated delivery date on ANY APPLIANCE, of one year. We purchased from previous experiences, and by previous models. We made purchase in June of 2021, for all appliances, and was requested to make a 50% deposit. By mistake our salesman charged the full amount instead of a deposit. I let it stand because we knew what we wanted and the appliances, even though were a year out of expected delivery, would be paid for and would not become an extra expense at the end of the building phase. We purchased a new KitchenAid Pro Gas Range that was installed on or in the days immediately after April 6, 2022. The range turns �on� without any physical action. The range will turn on simply by clothes touching the dials as a person walks by, even though we have not physically felt any physical interaction, but can only imagine clothes some how touching the dials, as no physical contact takes place. The range has already started one fire. The range has also burned the right side of my hand while cleaning it. The manufacturer is no longer answering any emails concerning the danger. We were contacted on a Saturday morning and a representative who did not identify herself, and did not in the beginning of