SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221201-3BB75-2147352276. Severity: Incident, No Injury. Product: Bosch FD0205011961 (Bosch under counter dishwasher). Incident: When the Bosch dishwasher was delivered by Home Depot, it did not include the plug and service box required for installation(perhaps to avoid liability for fire in light of earlier recalls for what appears to be a similar problem?). I purchased the required box from Lowes for $20.00 and installed the diswasher which worked without problem for six months. On Thanksgiving, after the third load of dishes the dishwasher stopped operating and it was noted that a burnt smell was coming from the box which on inspection showed considerable fire damage. I turned off the breaker and after noting that the Lowes website showed a similar burnt box in their consumer comments to the plug and box, contacted Bosch who offered to send out a repairman withing 48 hours at no expense and then later explained at my expense if the problem was "my fault". The repairman came on the 28th and immediately stated that the problem was not uncommon and was due to the fact that the box permitted the service wire to invisably enter the contact below the clamp and thus not be secured when the clamp was tightened. He charged me $336.01 including $89.00 for the identical clamp which Bosch is refusing to reimburse on the grounds that the problem was my fault.