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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Craftsman 247.288820

Category

Home & Garden

Report number

20221202-6C724-2147352259

Ownership age

About 63 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20221202-6C724-2147352259. Severity: Incident, No Injury. Matched catalog product: Craftsman 247.288820. Source model text: 247.290005. Incident: I just had an accident with my [REDACTED]/ Craftsman riding mower. The bolt securing the steering column to the steering actuator shaft failed and I lost control and crashed into a hedge. The bolt looks to have suffered fatigue failure but the machine is fairly new, DOM June 2017. I found nothing in the way of safety recall. This defect presents an immediate danger to the operator and bystanders.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221202-6C724-2147352259. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.