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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE GE50S10BMM01

Category

Home & Garden

Report number

20221205-2D106-4005615

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221205-2D106-4005615. Severity: Incident, No Injury. Product: GE GE50S10BMM01 (electric water heater). Incident: (11/13/2022) The consumer has a safety concern about a potential fire hazard. The consumer stated that there was a low voltage error code displayed on the product. The consumer contacted the firm and was advised to remove the cover on the top of the product and take a picture. When the consumer removed the cover, he saw that the electrical wires had melted. The firm told him that it was an installation error. The consumer stated that the product was installed in January, 2021 and he never saw an error code before. The consumer did the repair on the wires. The same thing happened again two days later. Here is my �Description of Risk of Harm�: There was a Risk of Harm by a fire at/on the poorly designed/defectively manufactured water heater (that could easily have spread and caused a structure fire in the residential home) when the wire nuts got hot enough to melt in 2 different incidents. There was a Risk of Harm of electrocution to anyone touching the metal water heater when the poorly designed/defectively manufactured water heater when the wire nuts got hot enough to melt in 2 different incidents � thus exposing live 220v/high amperage wires to touch metal surfaces that are accessible to homeowners or service personnel.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221205-2D106-4005615. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.