SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221219-ECB81-4022705. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Insta-pot DUO80V3 (multi function cooking pot). Incident: The consumer was making dog food in the pot and went to the living room, then she heard a pop from the living room. She walked back to the kitchen to see what the sound was and noticed that the front of her pot was on fire with 1-ft flames. She immediately lifted the pot to put out the fire. She sustained burns to her hands, while moving the pot. She has treated the wounds herself Normally, consumer leaves pot on while going to bed or traveling to the store. She said this is a Fire hazard/Electrical Hazard. ((12/13/2022) She contacted the manufacturer and their rep. said they would investigate and sent a return label through [REDACTED]. However, the consumer claims that she also spoke with a representative who laughed at her and transferred her to another rep. The consumer only used this item about 4-5 times Weekly. She mailed it back the day after the incident.