SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20221223-CDF4F-2147351899. Severity: Incident, No Injury. Matched catalog product: Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re. Source model text: WFE745H0FS0. Incident: I was using my whirlpool oven and noticed over the past three days, items were hotter than expecting or even burned. Yesterday, less than 7 minutes after placing cookies in the pre-heated oven at 400 degrees, smoke was billowing out of the oven and my parchment paper was on fire and cookies black. When I pressed the cancel button which is how it is supposed to turn off, it said "fault detected" but didn't turn off. It didn't give a repair code. It was still reading that it was set and on to 400 degrees. It was so hot that the top of my oven, the glass burner cooktop, would burn my skin if I touched it. I could not get the oven to turn off and had to turn the breaker off. Then, the oven would not power back on. 40 minutes after I shut it off at the breaker, I set a candy thermometer on the stove top and it was 109 degrees, with the windows open and cold air blowing on it. Today I had a local repairman with 25 years of experience take a look. None of the safety switches triggered. Because it has a self-clean option that would bring it to 1,000 degrees, he thinks it was at least 1,000 degrees given how badly the items looked and how quickly it happened. I took a video of his diagnostics. He set it to 250 degrees, and within a minute his temperature measurement indicated it was almost 400. He turned it off for safety and did not continue to see how high it would get. He said there are two safety switches in the oven that are a redundant protection to prevent the oven from doing t