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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

NordicTrack Commercial 2450

Category

Fitness Equipment

Report number

20221228-15F8A-2147351798

Ownership age

About 8 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20221228-15F8A-2147351798. Matched catalog product: NordicTrack Commercial 2450. Source model text: NTL17221. Incident: This brand new treadmill suddenly and randomly stops during a workout causing a very dangerous fall hazard. Nordictrack Commercial 2450 model NTL17221 Serial Number PP010C0003279. Purchased brand new on 05/12/22. Treadmill started malfunctioning almost immediately but it took weeks to finally register the product and make contact with Nordicktrack/IFit. I've spent countless hours working with Nordictrack/IFit since 07/06/22 trying to get it fixed or get a full refund. As of 12/28/22 IFit/Nordictrack is unable to repair it and refuses to provide a refund for this very dangerous treadmill.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20221228-15F8A-2147351798. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.