SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20230111-9C47E-2147351473. Severity: Incident, No Injury. Matched catalog product: Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re. Source model text: WFG320M0MS. Incident: Serious safety defect on all Whirlpool Range Model WFG320M0MS with the oven rack safety slide stop for the second of five rack positions. When the oven rack is in the second level position and you pull it out it fails to stop and seamlessly comes completely out creating a serious safety hazard whereas the baking dishes and rack will fall out of oven onto glass oven door possibly shattering the glass door and possible burns and injuries to the consumer. I used my oven and and had a baking dish on the rack in the second position. I was attempting to pull out the rack to check the food when the dish and rack began to fall out of the oven. I was able to catch the dish of food as the rack fell on the oven door. I was lucky to catch the dish but someone else may not be as lucky and serious injury could happen. I immediately contacted Whirlpool because to me this is a manufacturer defect that the rack slide stops on 4 of the 5 levels and no safety stickers are on the second rack level warning the consumer to manually stop pulling out the rack before it falls. Whirlpool sent a "certified" expert repair technician to repair the oven. The technician saw and confirmed to me that yes the second slide stop doesn't work like the other 4 levels and relayed that information to Whirlpool who concluded the oven is working as designed!! So I went out to 2 locations selling this model Whirlpool Range and tested the rack slide stops and found on 4 display ovens this same defect exists. The sales