Product
Whirlpool WFG320M0BS3
Category
Kitchen Appliance
Report number
20230115-5D06B-2147351391
Ownership age
About 21 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20230115-5D06B-2147351391. Severity: Injury, No First Aid or Medical Attention Received. Product: Whirlpool WFG320M0BS3 (Whirlpool gas range oven WFG320M0BS3 oven door W11176456). Incident: on 12/24/22we opened the oven of our Whirlpool gas range and the handle pulled off and the outerglass cracked in a thousand pieces in front of our 20 holiday guests. We were not severely injured, just cuts from clean up luckily. on 5/21/21 the same gas range had a fire in it the first month when we opened the oven and the grates wobbled severely causing a grease fire. Whirlpool serviced the oven and said it was safe and the grates weren't installed properly the previous month by the installers. Luckily the fire flames didn't reach us and it did go out. We have never had an appliance dangerous like this one is and Whirlpool is not replacing it, although less than 2 years old and the broken glass door is backordered for months showing there is a wider issue with it. It doesnt seem that this gas range with 2 glasses to the door, inner and outer vs the self cleaning heavy door style is safe for consumers
Official report number: 20230115-5D06B-2147351391. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.