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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Maytag MGDX700XL1

Category

Kitchen Appliance

Report number

20230115-F7168-2147351387

Ownership age

About 119 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230115-F7168-2147351387. Severity: Incident, No Injury. Product: Maytag MGDX700XL1 (Gas clothes dryer). Incident: I was drying a load of bath towels. Several minutes passed, when I heard the basement fire alarm go off. Frightened. I grabbed a fire extinguisher and ran downstairs. It smelled like something burning, but I saw no flames. Panicking, I ran through the basement. When I got near the clothes dryer I felt heat. The outside of the dryer was very hot. I immediately pulled the plug, and shut off the gas line. When I opened the dryer, the towels were too hot to touch. A while later, after calming down, I pulled the items from the dryer. They were all scorched! One of the three baffles inside the drum had MELTED, along with the light bulb cover. I reported this to Maytag, via their website, after waiting 30+ minutes, multiple times, on their 800 number. I have not heard back. I question why there was no automatic shutoff.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230115-F7168-2147351387. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.