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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE598K430 SS

Category

Kitchen Appliance

Report number

20230130-BD2CA-2147351053

Ownership age

About 35 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230130-BD2CA-2147351053. Severity: Incident, No Injury. Product: Samsung NE598K430 SS (Samsung slide in range 30 inch Stainless steel). Incident: I have a Samsung slide in range, model number NE58K94 30 SS that has a bake mode and a separate broil mode. The range is almost 3 years old. Last night while baking the oven switched to broil burning everything inside and almost catching the parchment paper on fire. Luckily there were no injuries from this incident. I searched the internet and saw numerous other complaints from Samsung Range owners who had experienced the same thing. One person did have a house fire as a result of the malfunctioning of the stove. Many people questioned whether there had been a recall on the product, but after talking with Samsung service through the internet it seems there hasn't been one. This product is dangerous. Samsung is not protecting their customers and I will be financially responsible to repair an expensive faulty product. Is there anything that you can do to support me and other Samsung customers from this shoddy business dealing? Thank you.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230130-BD2CA-2147351053. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.