SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230202-DBC6E-4088771. Severity: Injury, Level of care not known. Product: Motorola Moto G-7 Power (Cell phone). Incident: Sent to information center Summary of phone destruction on January 16, 2023 At about 12:05 p.m. on Monday, January 16, 2023, the Motorola cell phone previously purchased from Verizon in Menomonie WI started to heat up and start on fire while in the back pocket of [REDACTED]. [REDACTED] grabbed the phone with bare hands and threw in on the floor. Within seconds it was so hot that plastic parts of the phone dripped on the floor on our home. Almost immediately an extremely toxic smoke filled the house. The phone was carried up the basement stairway and thrown in the snow outside where it continued to bum for a while. [REDACTED] wife [REDACTED] burned her hand as she assisted [REDACTED] in getting the burning phone outside. Burnt liquid plastic dropped on the wooden floor in the house. [REDACTED] clothes were all stained with burn marks and his underlying skin was reddened. The house, especially the basement, was saturated with the most irritating toxic smell for more than a day. The house was aired out the best we could but some of the smell exists two days later. Both [REDACTED] and [REDACTED] acquired sore throats and headaches in the 12 hours following the incident. So now what? After visiting the local Menomonie Verizon store on the 16th and 1 no resolutions were offered to address the damages since there were no supervisors available. An appointment was made at the Eau Claire corporate office on January 18th where this document was shared. First, let us state that this traumatic incident has significantly affected both [REDACTED] and [REDACTED]. We expect that Verizon wil