SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230203-C1602-4089730. Severity: Incident, No Injury. Product: Frigidaire GCWD3067AFA (Electric, double wall oven). Incident: The oven was purchased 6/1/2022 and installed in the home 9/30/2022. NOTE: The consumer has never been able to us the oven since it has been installed in her home. Early October 2022. The consumer turned the oven on and the lights came on, but it automatically tripped the breaker. She caller her contractor and he came out. The technician was not sure what was wrong, but the breaker kept tripping every time the oven was turned on. She contacted the brand name company and was referred to the manufacturer. The manufacturer sent out a technician, but he told the consumer that her breaker was the problem. 10/27/2022: The consumer had an electrician come out and he replaced her oven breaker and told her that there was a short in her appliance. Although he replaced the breaker, he also told her nothing was wrong with the breaker. He replaced it to eliminate, that as a cause for the oven not working. The consumer called the manufacturer back. They sent the same technician back out. The technician told the consumer he could not examine the oven further unless she removed it from the wall, and he was not willing to remove it. The consumer had technicians (2 people) remove it from the wall. The mfr�s technician (from [REDACTED]) came back out, removed the back of the oven, and saw burn marks that resulted from this issue. The tech. said he would ask the firm to replace her stove. The firm declined the tech�s request for a replacement. The firm�s rep. told the consumer that it would have to be repaired. The consumer questioned how it should be repaired, if she has never been able to us