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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Google Pixel Slate C1A

Category

Electronics

Report number

20230207-E6AD8-2147350879

Ownership age

About 35 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230207-E6AD8-2147350879. Severity: Incident, No Injury. Product: Google Pixel Slate C1A (Google Pixel Slate Chromebook is a tablet-style device with an optional keyboard and stylus feature to mimic a laptop. This particular model is the Intel Core M3 (C1A) version with 8GB of RAM.). Incident: Google Pixel Slate Chromebook screen started to separate and expose internal components. Reached out to Google Support immediately to determine remedy. Google stated that lithium battery was swelling (bulging) and that the device was out of warranty (1 year limited) and could NOT be repaired, as none of the recommended 3rd party tech sites could source the part to replace the defective and potentially dangerous battery. Google advised to STOP using the device immediately and no longer charge it, as a swelling lithium battery poses both a fire and explosion risk, should it rupture and/or overheat. No injuries, but clearly an unsafe product, as this was not a warranty type issue (cracked screen, faulty buttons, etc.) but one where the consumer is no longer able to use the item due to bad battery design, resulting in a risk of fire/explosion if the user continues to operate the electronic device.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230207-E6AD8-2147350879. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.