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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF263BEAESR

Category

Kitchen Appliance

Report number

20230216-99B7B-2147349680

Ownership age

Not stated

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20230216-99B7B-2147349680. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESR. Source model text: RF263BEAESR/AA. Incident: I have Samsung French Door refrigerator RF263BEAESR with an ongoing temperature control issue. The ice maker and evaporator fan ice up, preventing air from circulating to cool the unit. The refrigerator is set to 35 degrees F and this temp displayed this on the external monitor. However, I've checked the internal temp with an independent thermometer and refrigerator cools to just 46.4 degrees F. My foods spoils quickly and is unsafe to eat!! The ice maker has been turned off and this doesn't help the issue. Also, I must defrost the fridge every couple of months, which provides temp relief.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230216-99B7B-2147349680. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.