Product
Samsung Model Number- RF18HFENBSR US
Category
Kitchen Appliance
Report number
20230302-FB771-2147349108
Ownership age
About 66 months to failure (from purchase date when reported)
Failure type
Leak
Incident narrative
SaferProducts.gov consumer incident report 20230302-FB771-2147349108. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF18HFENBSR/US - 854-0672F. Incident: I purchased a Samsung refrigerator September 10, 2017. February 12,2021 I found water in the vegetable bin and called a tech who replaced the drain kit. June 22, 2022 the same issue occurred and the tech came out again - he showed me the back of the refrigerator as it had a hole in it. October 6, 2022 the freezer had total ice everywhere and was leaking onto my wood floors. The tech I usually use wasn't available so I called [REDACTED] and a young man came out the next day. He repaired what he could and said the radiator was cracked there was an upper hair line fracture which was leaking Freon. He recommended I replace the refrigerator which I have done. I sent all the documents to Samsung's office in San Jose, CA several times with no response. I tried communicating by email by contacting one of the Directors and kept getting responses that they couldn't locate the model - that information was on the sale slip which I sent them. This process happened multiple times.
Official report number: 20230302-FB771-2147349108. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.