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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Google Pixel 5a Google Pixel 5a

Category

Electronics

Report number

20230310-5F570-2147348842

Ownership age

About 8 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20230310-5F570-2147348842. Severity: Injury, Seen by Medical Professional. Product: Google Pixel 5a Google Pixel 5a (Google Pixel 5a Li ion powered cell phone. (date of mfgr 2022. Product licensed in USA and Japan only). Incident: Google Pixel 5a cell phone purchased new from Amazon July 2022. Phone had overheating problems with fumes right away. Google said phones purchased from Amazon have no new phone warranty (a known untruth). Overheating and other phone anomalies reported over a dozen times. No reply from Google. Asked for escalation to supervisory staff a dozen times regarding safety issues- no replies. On March 10, 2023 while contacting Google regard phone overheating, phone got so hot melted cover over battery (non-removable battery) during chat session with Google service center. I asked for immediate escalation to supervisor and to report thermal runaway in progress and was ignored. Asked for chat logs to be forwarded to my email ([REDACTED]) and escalation and both were denied and they have refused to acknowledge any further contacts today which have been six in number. This apathy is typical for Google who clearly believes they are untouchable.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230310-5F570-2147348842. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.