SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230318-B91B7-2147348650. Severity: Incident, No Injury. Product: Wolf Wolf Range R304 (Wolf Range R304 serial #17233022, 4 burner gas stove). Incident: I purchased a Wolf range R304 serial # 17233022 on April 27, 2011. The first outreach was within months to report clicking of the igniters during burn. After some back and forth, Wolf replaced the surface ignitor 15 months later 7/17/2013. I expressed great concern about the integrity of the appliance. Asked if there were any reported issues for igniters to which they answered no. Then 6 months later 2/22/13 the broil igniter reported and replaced. Again serviced 11/5/2013. Again 4/12/16. Again 5-10-16. Igniter issue again 2019 forced the fire department to disconnect the stove. They gave me a paper for service technician to complete and return to the station once the appliance had been repaired. Service came out and found nothing at the time. He reconnected it and stated he didn't need to report to the fire department that it was reconnected. Again 3/7/2022 igniter issues reported and 3/12 fire department disconnected it. Reported to Wolf and service was scheduled over a month out so I had another company service 3/17/22. The technician found a faulty burner for the broiler, the oven and the middle cylinder for the bottom of the stove had a large hole in it from a small explosion. I reported this with pictures to Wolf and their solution was to offer a discount for me to purchase a new one. I communicated that spending another $5,000 for a stove that has not lived up to its expectations is not an option. They reported that since the unit was purchased years ago they cannot do anything more than offer a discount for another purchase. I explained at that time that it seems li