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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG LRG3081st100

Category

Kitchen Appliance

Report number

20230322-AD5C8-2147348539

Ownership age

About 87 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230322-AD5C8-2147348539. Severity: Incident, No Injury. Product: LG LRG3081st100 (LG gas stove range0-black). Incident: I have an LG gas stove (range)2015. Model LRG3081st100�serial number 512MMES08180. We were using the oven and everything around the perimeter of the oven (cabinets, granite countertops,tile wall, range hood including the range itself became extremely hot. You couldn�t even touch it with your hand. This never happened before. Thank God I was home or I do believe that a fire would have started. I immediately reported this to LG at 1-800-243-0000. I spoke to a lady named [REDACTED]. She told me not to use the stove, this would come under a �safety warranty� and a technician would be out to evaluate. I received texts messages from [REDACTED], a presidential liaison. Text messages came from these numbers. [REDACTED]. [REDACTED] .And [REDACTED]. I spoke to [REDACTED] yesterday 3/21, and he provided no help.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230322-AD5C8-2147348539. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.