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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20230324-71A51-2147348496

Ownership age

About 34 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20230324-71A51-2147348496. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: HP Pavilion x360-15-dq102od (Product No. 9ZG22UA);. Incident: Our HP Pavilion x360 laptop computer (Product # 9ZG22UA) was plugged in, and the battery overheated and burned through the plastic of the computer. The burning computer created substantial smoke, setting off the smoke alarms. Thankfully, we were awoken by the alarms in the middle of the night and were able to unplug the computer and put out the smoking battery (and burning table on which it sat) with wet towels.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20230324-71A51-2147348496. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.