SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20230404-549C3-2147348293. Severity: No Incident, No Injury. Product: Kenmore 795-77314-6000 (Kenmore bottom freezer refrigerator). Incident: Kenmore refrigerator 795.77314.600 The light bulbs will not cut off and it got so hot that it melted the entire temp control. All the plastic clips were melted leaving the control system hanging by the electrical contact plug. I had to use potholders to unscrew the bulbs. It was so hot that all the food on the top shelf was warm and thrown out. I checked to make sure nothing was keeping the doors ajar preventing lights to go off. If I had not been at home , there is no telling what would have happened. I tried to contact Kenmore/Sears/[REDACTED]. I have called 6 different numbers and were disconnected or transferred or told "since my refrigerator was over 10 years old that it didn't matter if the part was recalled and caught on fire." I read where there is an upgrade that will turn the bulbs off if they stay on too long. I don't know who else to call or contact. I have read many forums with this EXACT problem and were told to reference an earlier recall case and this message "flash sf46-515 This is one of MANY threads........ [REDACTED]